How to Change Your Registered Email or Mobile Number

Go to Settings → Profile, click Change next to Email or Mobile, and confirm with the code we send. Withdrawals pause for 24 hours after the change.

Prerequisites & Limits

  • Access to the new email or mobile number to receive a code.

  • Changing your email or phone pauses withdrawals for 24 hours.

Step-by-Step Navigation

  1. Sign in at mochatrade.com or download the app and open Settings → Profile.

  2. Click Change next to Email or Mobile.

  3. Enter the new email or number and the code we send to it.

  4. We alert your old email or number about the change.

Mochatrade on the web: settings · profile, email and mobile
Settings · Profile, email and mobile

Common Failures & Troubleshooting

  • I no longer have my old phone or email: Use Trouble signing in? → I lost my phone or I forgot my email on the sign-in page.

  • New email or number rejected: It may already be linked to another Mochatrade account.

Chat with support

Open a live chat from this page. You’ll get a reply in seconds, and if it needs a closer look, our team takes it from there.